Frequently asked questions
22 May 2024
General Questions
What is SchoolTray, and how does it help schools |
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SchoolTray is an all-in-one web app that simplifies school operations by combining website management, communication, administration, and educational tools in a single platform. It helps schools streamline their daily tasks, improve efficiency, and enhance engagement with parents, staff, and students.
How is SchoolTray different from other school management platforms |
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Unlike other platforms that require multiple separate tools, SchoolTray provides a unified solution. It includes a school website, parent communication, admin tools, resource management, and AI assistance all-in-one easy-to-use system, reducing costs and complexity.
Can SchoolTray be customized to fit our school's specific needs |
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Yes! Schools can choose to use all of SchoolTray's features or select specific modules based on their requirements and budget. The platform is designed to be flexible and scalable.
Is SchoolTray compliant with Ofsted requirements |
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Yes, SchoolTray meets all Ofsted standards for parent-school communication, engagement, and proof of learning, ensuring that your school stays compliant.
Features & Functionality
What features does SchoolTray offer |
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SchoolTray includes:
- A customizable school website
- Parent-school messaging (email, SMS, notifications)
- Administrative tools for absence reporting, school trip planning, event organization, parents' consultation time slot booking and voting.
- AI assistance for tasks such as lesson planning, assignment creation, and more.
- Online payments and a school shop
- Resource management and homework submission
How does SchoolTray improve parent-school communication |
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With SchoolTray, schools can easily send emails, SMS, and notifications to parents individually or in groups. Parents can also interact with school updates, events, and educational activities.
What administrative tasks can be managed with SchoolTray |
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SchoolTray simplifies absence reporting, school trip organization, parents' evening booking, document sharing, room/equipment booking, and more all-in-one place.
How does the AI assistant help teachers and staff |
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Powered by ChatGPT, the AI assistant helps with lesson planning, assignment creation, and answering educational queries. It saves teachers time by generating resources and streamlining administrative tasks.
Can SchoolTray be used for managing school events and trips |
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Yes, SchoolTray allows schools to plan, organize, and communicate details about trips and events. Schools can manage attendance, collect payments, and send reminders to parents.
Does SchoolTray support online payments and a school shop |
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Yes! Schools can collect payments for trips, events, and other school-related purchases directly through SchoolTray. It also includes a built-in school shop for selling uniforms, books, and more.
Technical & Support
Is SchoolTray easy to use |
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Absolutely! SchoolTray is designed for simplicity. With an intuitive interface, staff can quickly update the website, send messages, and manage school operations with minimal training.
What devices and browsers are compatible with SchoolTray |
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SchoolTray works on all modern web browsers (Chrome, Firefox, Edge, Safari) and is accessible on desktops, laptops, tablets, and smartphones.
Is training provided for staff |
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Yes, we provide free initial training to help your staff get started. Additional training sessions can be arranged if needed.
What kind of support do you offer after setup |
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All SchoolTray packages include ongoing technical support to assist with any issues or questions you may have.
Pricing & Implementation
How much does SchoolTray cost |
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Can we purchase specific modules instead of the full package |
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Yes, SchoolTray is modular, meaning you can select and pay for only the features you need.
How long does it take to set up SchoolTray for our school |
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Setup time varies based on your school's requirements, but most schools are up and running within a few days if standard implementation is seleected.
Are there any hidden costs |
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No. Our pricing is transparent, and there are no hidden fees. All features, updates, and support are included in your chosen package.
Security & Data Protection
How secure is the data stored on SchoolTray |
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SchoolTray uses industry-standard security measures, including encryption and secure servers, to keep your school's data safe.
Does SchoolTray comply with GDPR and other data protection regulations |
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Yes. SchoolTray is fully GDPR-compliant, ensuring that all personal data is securely managed and protected.
Who has access to the school's data, and how is it managed |
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Only authorized school staff have access to the data. SchoolTray ensures strict access controls and data management policies to maintain privacy and security.