Frequently asked questions
22 May 2024
General Questions
| What is SchoolTray, and how does it help schools |
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SchoolTray is an all-in-one web app that simplifies school operations by combining website management, communication, administration, and educational tools in a single platform. It helps schools streamline their daily tasks, improve efficiency, and enhance engagement with parents, staff, and students.
| How is SchoolTray different from other school management platforms |
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Unlike other platforms that require multiple separate tools, SchoolTray provides a unified solution. It includes a school website, parent communication, admin tools, resource management, and AI assistance all-in-one easy-to-use system, reducing costs and complexity.
| Can SchoolTray be customized to fit our school's specific needs |
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Yes! Schools can choose to use all of SchoolTray's features or select specific modules based on their requirements and budget. The platform is designed to be flexible and scalable.
| Is SchoolTray compliant with Ofsted requirements |
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Yes, SchoolTray meets all Ofsted standards for parent-school communication, engagement, and proof of learning, ensuring that your school stays compliant.
Features & Functionality
| What features does SchoolTray offer |
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SchoolTray includes:
- A customizable school website
- Parent-school messaging (email, SMS, notifications)
- Administrative tools for absence reporting, school trip planning, event organization, parents' consultation time slot booking and voting.
- AI assistance for tasks such as lesson planning, assignment creation, and more.
- Online payments and a school shop
- Resource management and homework submission
| How does SchoolTray improve parent-school communication |
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With SchoolTray, schools can easily send emails, SMS, and notifications to parents individually or in groups. Parents can also interact with school updates, events, and educational activities.
| What administrative tasks can be managed with SchoolTray |
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SchoolTray simplifies absence reporting, school trip organization, parents' evening booking, document sharing, room/equipment booking, and more all-in-one place.
| How does the AI assistant help teachers and staff |
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Powered by ChatGPT, the AI assistant helps with lesson planning, assignment creation, and answering educational queries. It saves teachers time by generating resources and streamlining administrative tasks.
| Can SchoolTray be used for managing school events and trips |
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Yes, SchoolTray allows schools to plan, organize, and communicate details about trips and events. Schools can manage attendance, collect payments, and send reminders to parents.
| Does SchoolTray support online payments and a school shop |
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Yes! Schools can collect payments for trips, events, and other school-related purchases directly through SchoolTray. It also includes a built-in school shop for selling uniforms, books, and more.
Technical & Support
| Is SchoolTray easy to use |
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Absolutely! SchoolTray is designed for simplicity. With an intuitive interface, staff can quickly update the website, send messages, and manage school operations with minimal training.
| What devices and browsers are compatible with SchoolTray |
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SchoolTray works on all modern web browsers (Chrome, Firefox, Edge, Safari) and is accessible on desktops, laptops, tablets, and smartphones.
| Is training provided for staff |
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Yes, we provide free initial training to help your staff get started. Additional training sessions can be arranged if needed.
| What kind of support do you offer after setup |
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All SchoolTray packages include ongoing technical support to assist with any issues or questions you may have.
Pricing & Implementation
| How much does SchoolTray cost |
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| Can we purchase specific modules instead of the full package |
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Yes, SchoolTray is modular, meaning you can select and pay for only the features you need.
| How long does it take to set up SchoolTray for our school |
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Setup time varies based on your school's requirements, but most schools are up and running within a few days if standard implementation is seleected.
| Are there any hidden costs |
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No. Our pricing is transparent, and there are no hidden fees. All features, updates, and support are included in your chosen package.
Security & Data Protection
| How secure is the data stored on SchoolTray |
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SchoolTray uses industry-standard security measures, including encryption and secure servers, to keep your school's data safe.
| Does SchoolTray comply with GDPR and other data protection regulations |
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Yes. SchoolTray is fully GDPR-compliant, ensuring that all personal data is securely managed and protected.
| Who has access to the school's data, and how is it managed |
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Only authorized school staff have access to the data. SchoolTray ensures strict access controls and data management policies to maintain privacy and security.